Ekart Logistics — Pick up

Last 2 times nobody has came to pick my product and I got sms as below -
Pickup Rejected (product mis-matched): Pickup of mohit creation 235 TC Cotto... with tracking ID FMPR[protected] from flipkart.com has been rejected. Contact flipkart.com CS for further assistance. Click to give feedback: http://fkrt.it/nTZ4_iNNNN Ekart

I already given feedback both time but no taken action
It means your feedback link is fake.
Hope this time resolve my issue by Ekart Team
Thanks