Ekart Logistics — Pickup boy didnt come to receive the return

Address:

Mariyam nagar (gazhiabad)

Hello! I have a package to return and i file the return request twice but your ekart agent didn’t arrive to pickup the package! First time I get the pickup otp and he didn’t came and my return was cancelled and this time he is doing the same! I requested to return and get the otp for the day and pickup schedule and the boy didn’t came I called him and he said he will come tomorrow and next day I called he said he will come in evening and in evening he said he will come tomorrow and then next day he didn’t came and not picking up the call! Is this the hospitality you serve to your customers! I have left only 2 days to return and then the blame will go on the customer! I am attaching my refund id and my pickup is in the name of Mini Grover