Ekart Logistics — Product delivered with COD for not booked order

Address:

33, 5th Cross, KPCL Layout, PUNYA, Kasavanahalli, Bangalore-560035

Hello,
Today I have received a courier, I have paid money as this on COD.
Later when I checked in my app, I never ordered for this product. As I didn't requested for this item, I need to cancel and refund to be initiated.
I have called to customer care, but I didn't get resolution.
Please do needful to resolve my issue.
Thanks,
Prathibha Pradeep
Contact: [protected]