Ekart Logistics — Product delivery delayed and agent wrong behaviour

Address:

B-13/693 Street no-2, Shakarpur, Ganesh nagar near Surya Mandir

I have played my order on 6th August from WowSkinScience and it was supposed to be delivered on 11th August. But till now it has been on their Anand Vihar warehouse and whenever I tried calling them they are not picking up the calls. The delivery agent denies and call and put fake reasons that the customer was not at the location or the number was wrong. This is not the behaviour I expected from such a company. Very disappointed.