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Ekart Logistics — Product delivery delayed by 8 days

My order was delayed by a week.. Also product reached at my nearest hub ulliyeri on 8th october 2021..i was visited the hub nearly 3 times.. They said that they cant find my small product. Is there any rule like small product deliver delay and big procut deliver fastly???
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    Ekart Logistics Phone
    +91 80 6798 2222
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    360, 13th A Main Rd, Yelahanka Satellite Town, Yelahanka, Bengaluru, Karnataka, India - 560064
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