Ekart Logistics — Product didn't delivered for more than 3 days

I have order new phone which is already prepaid and delivery date is 18 Jan 2024, but it's 20 Jan still order is not delivered and daily it shows out for delivery and end of the day order has undeliverable as mentioned and I tried to reach delivery agent for more than 20 times but there are not receiving calls, kindly help me out
My order id: FMPP[protected]
contact number: [protected]