Ekart Logistics — Product didn't received

I ordered Realme tablet and delievry date was 13th November but till date I didn't received my order and no status update in the portal.

Every time CUSTOMER executive giving me new date verbally but no one updating correct information where is the my product.

Now giving me ### option like cancel this order and you can order same tablet again with same amount then we will add 1500 amount in your flipkart wallet.

Don't buy anything from flipkart this is 3rd time I am facing issue with flipkart.