Ekart Logistics — Product not been picked up

The order which was placed through Myntra and delived by the Ekart logistics. The product which is place is different from the product which is been delivered. I have placed a request twice for picking up the product but it was rejected twice. It's been put on hold as the product is totally different from the product been placed. It's been also told that the original tag is missing and the product is used whereas the product is not been used.

I have attached the product which is been delivered and the product been placed.