Ekart Logistics — product not delivered but status is changed to delivered

Address:

Flat No 58, Priya Apartment, sector 14, rohini, New Delhi, Delhi, 110085

I placed an order with Lifestyle. Order no: [protected]. This order was supposed to be delivered by ekart, shipment no : LOIP[protected].
I received the message that this order has been delivered and was received by my family member but this is not the case. I was at home and this order has not been delivered to me or any of my family member.
Please look into this matter.