Ekart Logistics — Product not delivered not returned

I use to buy electronic components online. I ordered and sent through ekart logistics. These guys didnt turn up and updated the order as Order Rejected and saying as RTo, but it has given back to the ordered company. Now the product is missing, My money is gone. Customer care is not working. Finally I got a direct number and called them. They refused to give any information and will be handever to the originator. But till not not handed over.