Ekart Logistics — Product not received and staff misbehaving

Address:

Sarpavaram Kakinada

Hi I've ordered a mobile on 8th oct '23 tracking I'd (FMPP[protected]) and it got reached my city kakinada on 10th. However the delivery date is on 12th so I waited till the date and the item status changed it out for delivery but the item did not get delivered and there is no proper response from the team. I went to the logistics godown where they gave me an excuse and told they will deliver the next day morning without fail. So on 13th i've waited till afternoon and after trying multiple times and unable to reach them I once again decided to go and collect it from them. This time their answer is like they will deliver whenever they are free it might be tomorrow or the day after in rude way and they are not at all respecting the customers who are travelling to their godowns instead of the other way round. I was shocked, i mean is this how it's being done ? We are losing our valuable time and they are not even concerned a little bit . Can we normal people can't do anything on this . Hope some one takes strict actions against them and this will be taken care of