Ekart Logistics — Product not received since 5 days

Address:

Pune

Hi Team,

I ordered a TV and EKART is my delivery partner and its been 5 days no delivery or contact has been made.

I "Shashikant Paliwal" Phone Nos - [protected], had ordered a 65 inch TV via Flipkart on 6th Januray'2023. I have ordered this for my 62 years old Mother as she wished to have a new one on her Birthday which was on 8th.

Since I am a new customer my address was not saved and while filling the address and by "Use my location" it somehow took the wrong pincode and TV was not delivered, however I have checked and changed it manually later. On 7th January, I got a call that the TV is in Hadapsar Pune, and I live in Wakad Pune which is around 20kms away from my home.

I had a word with the agent and updated him about the issue. He has assured me that the TV will be delivered by 7th January evening only, but nothing happened. Then He promised me for 8th Jan. I have made several calls to that agent and Flipkart customer care but no one was ready to help. Everyone was playing with customer's time and sentiments.

If I was updated in the first place that the order will take more than a week I could have canceled that order and raised a new one. I am very disappointed with the services which I have received. Customer care team was not able to help me in resetting the password or updating mail ID as well.
I am making 3-4 calls everyday to Flipkart and Wish master. Flipkart has not even taken time to escalate the issue which I understand because every agent was repeating the same lines. Or the agency whom you have given the services doesn't care about Flipkart's reputation and doing what they wish to.

Akshay Thombare ([protected]), who has my TV at his hub (Hadapsar has blocked my number, my wife's number and responding at all. You tell me one thing, will it take 8-10days to cover 20kms when you have all the resources? I hope flipkart checks all the prerequisites before tying up with any logistics. I was ready to spend more money and could take my parcel from his location. But he denied and assured me that I would deliver my parcel on time.

Now, I can see everyday delivery time is changing from 8th -9th- 12th-13- and now it is showing as 15th January. What kind of services you are providing and after this what you all expect us to do. I think I have made the biggest mistake after being a part of Flipkart.

I need clarity when I'll receive my 65inch TV )date and time). If not, do I get the compensation for wasting my time, energy, money (payment should be made from CC which bank will charge), and effort.

I am very disappointed with the services and will definitely not recommend anyone and those who are using will ask them to stop or else they will be at my place some day.

Please hire someone who could understand the issues and have a tendency to deal with the issues and resolve them.

Regards,
Shashi Paliwal
Phone No - [protected]