Ekart Logistics — Product picked up by agent then cancelled my return request

Product was picked up by delivery agent and all the tags and everything else were checked and verified by him.
Then he rejected my return request instead of approving it. Not Myntra can't even provide the reason why it was rejected.
I've been raising multiple complaint but still no resolution from their side.
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    360, 13th A Main Rd, Yelahanka Satellite Town, Yelahanka, Bengaluru, Karnataka, India - 560064
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