Ekart Logistics — Product Status Delivered but Not Received on My End

I had placed an order on 16th December 2023 and was supposed to be delivered by 20th but got delayed to 22nd December 2023. The order ID was: 7238.
During the time I was not available at the recipient address side as I was out of town. I got a call from +[protected] stating that the delivery person is at the main gate with my package. As I was not there, I asked him to deliver the package at security cabin. I even received a call from +[protected] asking for my feedback but I informed them also the same that I am currently out of town.
On returning on 27th December 2023 when I inquired about the package the security guard said he did not receive any parcel, and no one came for any delivery.
I need to know where my package is. And if it is lost, I ask for a refund.