This is regarding my Flipkart order OD[protected] and Ekart order number FMPP[protected]. So my order was supposed to be delivered on 8th November, but as I was not at home, I changed the delivery date to 10th November.
On 10th November I got the out of delivery message at 6pm, but on calling the delivery person, he said that he can't hear my voice. The delivery was supposed to be max by 11:00 pm, but after several attempts at 10:00 p.m. I was able to call the delivery person. He picked up my call and said that he won't be able to deliver my order now, even though he was just one km from my place.
After complaining to Flipkart customer service, they asked for my preferred delivery timing for the next day, and I told 9:00 am to 10:00 am, but still nothing happened. On 11th November I again got a out of delivery message at 3pm. And I tried to call that delivery person several times, but he disconnected my call again and again. As the delivery was suppose to happen, even having urgent work during festival, I did not go out, thinking that the order will come, and they are so unprofessional that they are disconnecting the call. On reaching out to Flipkart customer care several times, they told me just to wait every time, and they have escalated and they can't do anything else. Every time they tell me to wait for 48 hrs, and several 48 hrs have passed and nothing happened yet.
Now after 10 days, on 16th November again I got a out of delivery message, and the same thing happened. On calling either I get a busy call or the delivery person is disconnecting my call, and after that I got undelivered message. Also, they are reporting the wrong info that the delivery was attempted. And today on 17th November again it's happening, again I got the message and again the delivery person is disconnecting my call.
I have a doubt that they have damaged my order and they are purposely not delivering it. I request you to kindly find out about this and let me know the reason of delay soon, otherwise I need to take action and file a case against Flipkart and Ekart. Also please take action against the delivery people who are not even disconnecting the calls. This is highly irresponsible and unexpected behavior from Flipkart and Ekart. I want my order delivered as soon as possible, as well as the compensation for the mental chaos caused in the last 10 days.
Was this information helpful?
