Ekart Logistics — Return cancelled without coming to my house

I have return request for myntra products and I got message that ekart wishmaster is out for pickup but no one came to my house and no one called. Then next day they again sent a message around 9:35 that we are out for pickup before 9pm. but again no one showed up. After around 10pm I got a message that return cancelled as the product was damaged. When no one come to pickup the return order, how can they say that the product is damaged.