Ekart Logistics — Return my product without inform me

Address:	eKartlogistics lodhipur hub, moradabad
Website:	ekartlogistics.com/home

I have order a product by Flipkart online shoping apps . my order to be deliver on 14 December 2023 but my order not deliver till date. my order reached on Wednesday 13 December 06:06pm moradabad hub. I visit Lodhipur hub and i requested them to delivered my product to me but they reply me we have packed and shiped your order to our pakwada office to delivery. then i visit pakwada office to collect my order. when i ask to pakwada office about my order they reply me we did not receive yet any load we will receive that at night and we will surely deliver your product.
when i track my order in the morning i found off my order is moved to any yakubpur. how can they send my product return or any other city to without trying to delivery . they didn't call me even i my number last night to connect with me .