| Address: | Kattappana, Idukki, Kerala |
| Website: | ekartlogistics.com |
Dear Ekart Team
I am writing this letter to complain to you about the poor courier service of your company.it was supposed to get my item today which I placed from Flipkart.
The delivery person has call me this morning to inform that they received my parcel, same time the person said item will deliver today but they will open because my parcel came in crate so they were claiming that the crate should be returned to flipkart otherwise flipkart will charge rupees 850 from them for the missing crate.
I have called flipcart customer service multiple times and had conversation with them.as of now they don’t have such protocols.same time they told if its in crate, then item is for the customer, flipkart never charge a single penny for the missing crate from logistic team.
Actually the price of my item was 721.but the hub in-charge was demanding to pay 721+ crate charge 850.and the behavior of the incharge was very rude.when i asked him that why are you trying to open my parcel and do u need the crate ??
He replied he is going to cook rice in it!!!
Is it the Right way to deal with the customer??
As per flipkart the crate is for me, but logistic team is not delivering.they have canceled the order from their side without my knowledge.
From morning 10 am i was waiting with my 11 month old baby at the town to get my item.later by 2 pm they said the item can’t be delivered.
I went back home, again they called me to come to town by 4pm, i waited with my bab untill 6 pm nobody called me or delivered the item, I tried calling them 37 times!!and they didn’t picked the call.
This is not the first time, they have delivered my parcel opened before multiple times.
Totally i am disappointed with the service, i am waiting for my parcel and i hope necessary actions will be done from your side
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