Ekart Logistics — Shipment not delivered but on tracking it shows to be delivered

I was supposed to receive a shipment which was shipped through EKart. The shipment tracking id is SRTP[protected].

I tried tracking the shipment through Ekart website and it shows that the item has been delivered on 17th April. However, I have not received the item yet.

Also, there was no number or mail id available to reach out to Ekart directly about the issue.

Kindly look into it and ensure that my shipment is delivered to me at the earliest.