Ekart Logistics — The delivery boy behaved badly

My name Sudip,
I received parcel today. AWB FMPP[protected]
The delivery boy use bad language and abusive language. It says home delivery can't be given. The village no longer has a house number, the landmark is given saying that the landmark has to come and received the parcel. Saying that after receiving any parcel how to see.
Please help me.
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Ekart Logistics customer support has been notified about the posted complaint.
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Comments

I didn't got refund
They called me but they are not giving my money
I need you to take action on this issue
Amount 700
Phone no [protected]

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    Ekart Logistics Phone
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    360, 13th A Main Rd, Yelahanka Satellite Town, Yelahanka, Bengaluru, Karnataka, India - 560064
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