Ekart Logistics — They are delaying to deliver my order ; seem local hub playing role because they just wanted too.

I have ordered bombay shaving charcoal facewash on 23th august 2022 at 1.29pm The shipment was done by ekart logistics with their awb no.- FMPP[protected] delivery was going good as it reached shyamnagar (nearest hub)from howrah on the 25th september at 1.42pm But from 25th September and now 27th september it's been two days and i didn't receive my order whereas my reciving locations is just only 3 kms away from my house. When i call the flipkart support, they said that its stuck in and will be delivered soon. By priority wise Neither did since the product is an essantial to me i want to contact and puckup my product from nearest hub as it show it already reached. could not get the ekart logistics' contact no. Its clearly understood that local hub delaying my order as just they wanted too.. I, henceforth need the order by tomorrow or i must appeal to higher authority or i need compensation on my order.