Ekart Logistics — Two lost parcel

Address:

Shillong

This is the second time i have face the problem as i order shoes from retailer but it has been shipped through ekart logistics as my order also is prepaid orders from courier they haven't contact me nor messages me about the delivery date but they just make it as RTO when i came to know about that incident i went directly to shillong ekart logistic and asked directly about my parcel they say that my parcel us not there i tried to ask them why did you chage to RTO as you haven't contact me for out for delivery and they lied that they have call us but they just make up there words because when i ask for my parcel in courier they couldn't have found it u think they have the stolen my parcel and they send the different product to RTO please solve this issues this is the second time i have face with ekart other delivery courier i haven't face any issue everytime i order I always got the order but when it reached ekart they always did thispo