Ekart Logistics — Unethical behavior

Address:

anganwadi, pandey layout, gondia

I have been facing the same issue from last 3 months that the delivery guy is not ready to deliver the product at door step, frequently asking for collecting from some were else especially for grocery's. Now i have told that the grocery comes in container so have to collect from the office. When refused by me to do so, i was called 3 times which rang for less than a second. the phone was in my hand still before i could answer it, it just stopped ringing.
i tried calling back multiple times but my call was not answered. Now when i trying to give feedback on not underliving msg from the ekart team, it shows
"sorry!looks like you have submitted feedback for someone else multiple times"
i have not submitted any feed back recently, why am i blocked for feedback. unable to understand.