Ekart Logistics — Unethical behavior from delivery boy. Parcel not delivered after otp. OD[protected]

Address:

Chennai

I have ordered a shirt from flipkart on 19th january with order id OD[protected]. The delivery guy from Ekart logistics called me on 24th of january 2023 from the number [protected]. and I was not available at the time of delivery. I told him to give the parcel to my friend who is available in a couple of minutes. He had agreed for the same and asked for the otp. but after sharing the otp he just cheated me and escaped with my parcel. I tried to call him through the number which he had given but it is always not reachable.

Now the status is showing delivered

Tried to call ekart customer care but responds. connected with flipkart customer care and they are saying helpless.

I need to either get the parcel or refund