[Resolved]  Ekart Logistics — Unethical behaviour and not picking of my return product

Address:

Ekart Logistics, Nayagarh, Odisha

I Digant Kumar Dash a plus member of Flipkart ordered 2 different branded headphones along with other products in BBD offers. It is a matter of fact that (1)Instead of Infinity GLIDE N120 headphone(priced Rs.804/-) I got a damaged product and (2) Instead of boAt RockerZ 235(Rs.704/-), I got other brand (U&I) damaged product.
I raised my complaints about this and given all the photo proofs of the product received and the customer service of Flipkart assured me to return and refund in a short notice of time and they also notify me that your product will be returned on (6th-15th) october but a client(Pramod) of Ekart Logistics of Nayagarh center repeatedly denied and misbehaved with me and my father saying these are damaged products and I want original products. I told him that I have received the same products and already informed this matter to the customer service and they allowed for return and refund. why are you not taking my product and misbehaving me and my father. He said If you have talked with customer care then ask them to take your product don't tell me to take it. I said they have given you description of the product(What to receive) but why are you not following that . He said It's my choice whether to follow the instructions or not, do whatever you can I don't care. He repeatedly hung my calls afterwards and repeatedly cancelling my return requests saying let's see how will you get your refund.
So I request to the authorities that please give me my refund and take necessary actions against these persons for whom the reputation of Flipkart, Ekart Logistics and as well as the genuine customers are severely degrading and damaging.