Ekart Logistics — Urgent Complaint Regarding Delivery Issue Orders FMPP[protected] and FMPP[protected]

Address:

Okhla C-121, phase 1, Delhi

I am writing to formally lodge a complaint regarding the abysmal experience I have had with the delivery of my orders with numbers FMPP[protected] and FMPP[protected]. The details of the incident are as follows:

On the 19th of October, the delivery executive with contact number [protected], who goes by the name 'Tiger, ' received the OTP for my order. He initially claimed that he had left the order in front of my house. However, upon reaching out to him via phone, he admitted that he had mistakenly delivered the order to a different address. I requested him to rectify the situation and deliver the order to the correct address, but to my astonishment, he promptly blocked my phone, rendering communication impossible.

Frustrated and left with no alternative, I decided to visit the ekart warehouse for a resolution to this issue. Upon my visit, an executive at the warehouse contacted 'Tiger, ' who once again provided false information by claiming he had delivered the order correctly. However, in a subsequent call, he confessed that the order was still within his possession, stowed away in his bag within the warehouse.

Upon confronting the executive about this blatant misbehavior and apparent theft, I was met with utter disrespect and unprofessionalism. The executive not only failed to take my complaint seriously but also subjected me to verbal abuse. He shouted and cursed at me, demonstrating a complete disregard for customer satisfaction and decorum.

I hereby request a thorough investigation into this matter and urge the ekart warehouse, specifically the Okhla C-121 location, to examine the CC camera footage from the date and time of this incident, which occurred at '21:48'. This evidence will substantiate the facts of my complaint and validate the unacceptable behavior exhibited by the delivery agent 'Tiger' and the executive involved.

This incident has not only caused me considerable inconvenience but has also been a gross violation of the trust and respect that customers deserve. I insist on a swift and just resolution to this matter, including appropriate disciplinary actions against 'Tiger' and the executive, as well as the delivery of my orders without further delay.

I expect your immediate attention to this grievous matter, as well as prompt communication regarding the steps taken to address and rectify these issues. Failure to do so will necessitate further action on my part, including the escalation of this complaint to the appropriate authorities.