Ekart Logistics — Worst delivery service and worst customer service

Address:Chennai - 600106 , Tamilnadu
Website:ekart logistics

I have ordered a product in Flipcart on 8th Dec 2023 and it got delivered to me on 13th Dec 2023 through E-KART LOGISTICS...The tracking Id is FMPP[protected]...

Because of the Size issues, i ordered for a smaller size and made a replacement.. It was expected to delivered to me on 18th DEC 2023...

On 18th Dec 2023, i received a message from EKART that my product will get delivered on that day along with the tracking id and PIN - 187... Let me share the exact message that i received on 18th Dec 2023...

Out for Delivery (Replacement): sashu Combo pack Of 3 Women... with tracking ID FMPP[protected] from flipkart.com will be delivered on successful pickup verification, today by an EKART Wish Master (call [protected], PIN 187). Keep the product ready with all accessories and tags for verification.

I called the delivery person on 18th Dec 2023 at around 6.30 pm to get confirmed about the delivery that day...That useless delivery boy said he will deliver it within that night... But Without delivering it to me, the status was falsely updated as the product got delivered and exchange was accepted today... When i called that idiot around 10pm that night and queried, he said he will deliver it for sure on the next day morning...but for time being i have updated as delivered he said... i just knodded my head believing him of his heavy delivery service the whole day... i made a great mistake pittying that useless fellow and accepted his words...

That stupid useless cheating delivery boy had not delivered the product the next day (19th dec 2023)...
But the status was again reupdated as the product delivered on 19th dec, 2023.. I had called him N number of times even till now but the call is redirected to the EKART CUSTOMER SERVICE asking to enter my mobile number followed by the 3 digit PIN they had sent... when i did the same, it is been said by the connected voice that the PIN is incorrect...
But 187 is the PIN they had sent to me and now they say its incorrect..

I just need my product and warn that stupid delivery boy...
Please take Strict action towards their attitude... if they cant deliver, why do they work under this...
Just take strict action towards him..
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    Ekart Logistics Phone
    +91 80 6798 2222
    Ekart Logistics Address
    360, 13th A Main Rd, Yelahanka Satellite Town, Yelahanka, Bengaluru, Karnataka, India - 560064
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