Vide Order No.010010723108276384519, dtd.31.08.2022 SBI Rewardz placed an order under copy marked to me for one set of Cotton colors Floral cotton Bath Towels (52"X25")- multicolor. I was out of headquarters for 4 months, During second week of September, 2022, the delivery boy of e-kart phoned me to delivery the item ordered and I requested to delivery the same to my Neighbours which he did the same. After return to Headquarters during first week of December, 2022, I have taken the item from my Neighbours and opened the packet, I am so surprise d that the item received was DELL Optical Mouse MS116 instead of above ordered item placed by SBI Rewardz. When contacted SBI Rewardz, they informed that the matter may be taken up with e-kart who delivered the same and they are no way connected with it once order placed. This has already been complained on 30.12.2022 through this complaint registration form but no reply nor a receipt has been received. I do not understand how do I get a solution. I have lost my money also. Plz. do the needful.
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