Ekart Logistics — Wrong Item Return

Address:

My Budget Store , Adjacent to ration shop , Near popular candles , Clubb junction , Edapally . Kochi- 682024

Date of incident : 30/06/2023
we received two wrong products as return consignment instead of we sent through ekart . consignment details are the following

1 . SPYC[protected]
2 . SPYC[protected]

Delivery Person And the team leader stated that this is not their Fault and they cant do anything regarding this and they marked the item return to us.
We sent almost 100 consignment per day through indiapost, bluedart, dtdc, smarter, Ekart, Delhivery but this is the first time and the worst experience we ever had and we Didn't Anticipated it from a Courier service like you.
This is not only about the cash we lost but also the trust in the Ekart Logistics Too.
kindly do the need ful and make sure we cross our path again
thank you