Ekart — Mobile phone Order not attempted yet says customer unavailable for two consecutive days.

I ordered a mobile phone from flipkart.it reached my nearest hub 3days ago.expected delivery date was 20th oct .the order was out for delivery but not delivered and at the end of the day the status says that customer unreachable delivery failed.how is that possible .i received other orders from ekart on the same day but not the phone order.theyvare making fool o[censored]sers.i am stuck as i have no phone to use and i have already paid so i am unable to buy from outside too.