Electrolux India — bad service and response regarding the same

Address:

no. 62, 2nd cross, 1st stage, 1st phase, gokula, mathikere, bengaluru 560054, 560054

Our electrolux washing machine, euro series 7kg, a month back it stopped working then it was showing er sign. So we called the service center they directed it to mathikere center. The person who came actually took the board and brought back a dummy one and took the money, then we sent it back again now its been a month their is no reply and they have sent a dummy board through the courier and asking us to give our account number for transfer of money. Before this they have replied to any of the calls and they used to give us silly reasons and escape every time. Literally it's been a month. That is from 10th of october to 12th o nov. Now we have return it back to them. Even they are demanding for labor charge after doing nothing.

I would like to ask the person who ever is in charge of it to look into this matter.
If not we would take it to a serious level as a cheating case on the company itself.