Electrolux India — Electrolux AC Not cooling the room and water dripping from indoor unit

Address:

Mumbai City, Maharashtra, 400059

We have had purchased a Electrolux 1.5 tonne Airconditioner bearing CAT No. ES18M5C from your dealer M/s. Kay Dee Electronics, 2/67E, Ram nagar Colony, Church road, Agra-282002 against invoice no. CR 342
Dt.[protected].
Within 2 months of installation, the cooling of AC has dropped significantly and has started up making an intermittent rattling sound.we registered the complaint on the toll free No. viz.[protected] getting a complaint No. egzb[protected] dt. 13 Aug 2016. For 4-5 days no body attended the problem and afterwards when the engineer came he simply told us that something is broken in the indoor unit for which the unit is making the rattling sound and also not cooling the room.Moreover, they were not having that spare part so they left the problem unresolved and promised us that it will be rectified within a week.

Again, two months have passed and no resolution of the problem took place so we again registered a complaint on your toll free(as above) number with a complaint No.egzb[protected] dt. 03 Oct 2016.This time the executive of your toll free number has also sent us the service code on our mobile no. [protected] that is supposed to be given to the service engineer if and only if we are satisfied with the service.
ALAS, the service engineer came on the third day of the complaint and told us that the unit is fine, it has no problem with the cooling and the sound is also ok. we asked him to cross check the cooling with his temperature meter but he did not and made an excuse that he do not have any such meter.Its like a plumber not having his wrench then why did he come at all when he do not have his tools...Moreover, we did not give him the code neither has he asked for it and from that day nobody has even bothered to check the problem.
At last because of our untiring effort and pressure we got the broken part replaced but cooling did't improved.But when the summers of 2017 started we can easily notice the low cooling of the AC and we further made complaints getting the following customer reference nos. received by their Toll free numbers as below...

AGR[protected]...dt. 27APRIL2017
AGR[protected]...dt. 8 MAY 2017
AGR[protected]...dt. 13 MAY 2017

Its nearly about one whole year of complaining complaining and complaining, WHAT AN UNWORTHY PRODUCT BY AN UNWORTHY COMPANY...

R.B. Baroliya
Agra
[protected]