Electrolux India — Microwave - part replacement - pending for last 15 days

Address:

Pune, Maharashtra, 411045

Hello,

I am facing difficulty with your Service Center in Pune. I have logged a complaint on 9 Jan - PUN[protected]. One engineer visited on 10th Jan and he said some part replacement is required which will take another 2 day. Since then I am continuously following up with Service Center, but do not get positive response. It's 15 days now and still they say that part has not reached Pune. I also spoke to area manager Bharat at [protected] many times regarding the same. Reaching him is really difficult, his phone keep ringing but he doesn't seem to be attentive. The only response which I get from him is "I and not in office, I will inform you once I reach office". He is also not giving me next escalation point, so really difficult for me to get a move here.

Could you please help me in this case, and let me know whom from Electrolux can I reach to get my voice heard.

Thanks
Manish Dubey
Ph. [protected]
Ticket - PUN[protected]