Electrolux India — refrigerator

Address:Bangalore, Karnataka, 560008

My name is Joby Thomas Kurian, I have a Electrolux refrigerator at home, was having a concern wherein the cooling was not effective. I had called the Electolux customer care ([protected]) center who had directed AMS Air cooling system. There was a technician who visited home and replaced a Triple OMP for the fridge
First he put an old one and charged for the same, after insisting he bought a new one and replaced the same. He asked us to wait for 8 hours for the system to cool down. He charged us
Rs. 2200 for the Triple OMP
Rs. 350 for the service charge.

But even after 8 hrs the refridgerator did not work as expected and the cooling has not picked up. I called the customer care asking the service center to re-fix the same. The service man (Mohammad) started abusing us telling me that he does not work on Sunday and that he will come on Monday. But he did not come on Monday.

I have attached the bill that was provided to me. Along with the part he had replaced. Please let me know if you would take some action against the service center .
Was this information helpful?
No (0)
Yes (0)
Electrolux India customer support has been notified about the posted complaint.
Complaint comments 


I submit complain 1 month ago for my Electrolux fridge and service technician visited and informed that sensor needs to be replaced which is not available with him at same time but will change on next day. Since then no technician visited, customer care number STD + 39404040 is switched off.

Need justice


Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Electrolux India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Electrolux India Phone
    +91 22 6117 1000
    Electrolux India Address
    Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
    View all Electrolux India contact information