| Address: | Bangalore, Karnataka, 530096 |
Dear team,
Date of purchase : 01/12/2012
Model no : w/m es60cdwh
First complaint : 22/07/2015 for repair of machine
During repair, the technician not attended properly and removed buzzer connection ( ref bill no. 2278 dtd 22/07/2015 for rs. 400.00 by bangalore service centre).
Second complaint : 02/04/2016 for leakage of water and replacement of buzzer. (Ref bill no. 2472 dtd 02/04/2016 for rs. 750.00 by bangalore service centre).
After repair, it is noticed that the repair was not done properly. Water is still leaking, electrical shock near buzzer area, spin auto stop (When lid is opened). The matter was complained to bangalore service centre. The manager spoke where recklessly and abused with filthy language. Chanllenged to the manager i will pay rs. 1000.00 is the fault is due to not porper repair. The bangalore service centre will send a technician with half knowledge ( mr. Saleem [protected]) both the times.
As there was a reckless attitude by the service centre, an online complaint was given vide eblr [protected] on 1st april 2016. So far the service call was not atteneded. My request is not refer the repair to bsc as there not capable of handling complaints in proper way. They were poor in technical knowledge on the service. Hence i requested to refer to seperate service centre in b'lore and need to attended by qualified technican. From the past one month i am facing the problem and there is nobody is take care of the call. I am planning to refer to consumer court with all the documents and records. There is a life threat due poor repair of machine where electric shock is noticed. I never saw such idiotic response to attend small repair. The matter will be escalated thro coutry head shortly on the service centre and technician and all persons involved to attend the customer service on time. Bupender kumar seems to be main culprit on the entire episode by engaging untrained technician and extract money from customers with cheap replacement of parts as well as making curstomer repeat their complaints to spin the money. This is an warning and ultimate call to attend the complain with a qualified technician otherwise you may face severe consequences. Regards : sriram[protected] / [protected]@yahoo.Co.In) Was this information helpful? | 
