Electrolux India — washing machine after sales service

Address:

Kolkata, West Bengal, 700046

I had purchased a top loading washine machine six months back which developed a snag. The matter was brought to notice to the cm care dept of electrolux who informed that the drum is to be replced
After one month of continous follow up for the replacement i was told that the drum can be replaced but i would have to pay rs 1400 for the carrying cost even though the machine is within the warranty period.
Have written to the cm care a no of time but receiving no response
Very pathetic after sales service of electrolux