Electrolux — Problem with eletrolux doubledoor freeze

Address:

Hooghly, West Bengal

I bought a doubledoor freeze from your dealer Great Eastern in Uttarpara, Hooghly, West Bengal on july 12, 2013. It worked well for about 1& 1/2 years. From Feb, 2015 it began to give trouble. First the deep freeze was cooling toomuch, the vapour was freezing ang becoming ice. Ice could be seen in the inside body, whenever the freezer was opened. But the lower part i.e. The normal freeze part was not cooling at all. We called the customer care unit of yours and lodged the complain. Your authorised service centre Microlink, Uttarpara sent their technician who first changed two sensors. The freeze worked a day or two then again it was not coolong. Then again they attended our complain, thistime changing again a sensor sayig that the it was effecting the heating system, which was not allowing atodefrost facility, which is not allowing the cool air to flow to the freeze from the deep freeze. Agan after a day or two, same problem arised, again we complained, they came, changed an electronic box charging Rs 1500/= . Again after 3-4 days the freeze was not cooling atal. This time the deepfreeze was also not cooling. Again they came, said the compressure has to be changed, changedit charging Rs1300/== for gass filling. After 2 days again same problem, they said that the new compressure is not working, they will take the freeze to their workshop and solve the problem. They took it on 30 th May 2015 and returned it inthe evening on 10th June, yesterday. No technician attended, but they just sent the machine in a van and the man who drove the van, lifted the machine to our house.We started the freeze but it was not working. They kept the freeze in their workshop and said it was under observation for several days, working well. Now we are puzzled, what should we do? I have lodged two more complains before through email in this page but didnot get any reply also.