Electrolux — Refrigerator not repaired

Address:

New Delhi, Delhi

The chairman
India consumer forum - complaints
New dlehi

Sir:


This complaint has already been registered with electrolux india's costomer service and it is no less than three weeks now new refrigerator sold by electrolux is not working at all.

I am shocked with the kind of services provided by the company of this refrigerator and dispite of filing complaints to their costomer service department, no actions are taken. All we faced was plain ignorance and fake commitments made by the employees of this company. Services are not provided to me and the fridge is still within warranty period of 5years

Kindly intervene and let's tell all concerned that they should stop buying electrolux products as their service is totally hopeless and their refrigerators do not work well when purchased. Refrigerator being an important daily appliances, it's loss has been suffered by my whole family for past 10 - 12 days. I would like to have following urgently as me and my family do not have any
Refrigerator as on date and loosing lot on daily necessities as on date and electrolux has just send their mechanic
Only once to check the problem which was a faulty compressor, despite of having an inbuilt stabilizer which the fridge boasts of. After that day no actions have been taken and on calling up electrolux's service the call gets routed through their customer service department to their customers and there is no responsible person over there. Everday they've been fooling around making blank promisies that a person would be sent to fix the problem by the same day or the next, who the hell does that, without even thinking about the loss of the customer, atleast think of the work hours other person looses. For past ten days i've been cutting off from my work in order to stay at home and wait for their representatives the whole day, instead of which all i received has been vain and disappointment. Even on visiting back to the seller's store, we get their helpless reactions saying that its the company who's responsible to fix it.
This makes me question the kind of service provided by electrolux all over india, as it's condition in the prime capital city of the nation is miserable and far below expectations. There's no way such kind of irresponsibility should be tolerated.
I would like to have a replaced refrigerator or at least get it fixed with immediate effect and as well as damagesan early action will be highly appreciated