[Resolved]  Electrolux — water leakage from Air Conditioners

Address:

Gorakhpur, Uttar Pradesh

Dear Sir(s) I regret to state that after several reminders and complaints regarding cooling and water leakage to the local service center at gorakhpur u.p. after a interruption of Mr. Bhatia ( Mobile no.[protected]) my problem for cooling was solved after long three months but till now the problem regarding the water leakage has not been solved till date while all the works regarding installation were done through your service provider, the water is falling in rooms as if a tap is left opened in the baths in the morning the rooms looks like a little pond. We fear to open the ac in one room just because beneath it lies a TV costing 1 lac to be wrecked after leakage. After a long period have been lapsed no problem could not be solved, after several visits of your expert engineers of service center, even after then a free hand to solve the problem, they have broken my wall again to find the solution for the problem, changed the pipe line with the cost of mine, and giving me a assurance that this will not happen again but in vain I regret that the the problem still persists. According to me the installation is not still completed as I have paid the full amount to the dealer and the service center now its a pain for me to get it completed, You and your team has got the payments now its my headache to get it right, after a few months your warranty will lapse completely in all the time complaining about the service and installation, I request you just to advice me whether to throw away all the A/C's ( No's) in a dust bin as its a pain for me to keep the things away from to be kept beneath the A/C's fearing to be spoiled or just send it back to the dealer or your company and sleep in peace for not getting things spoiled, and sleep with the air coolers in the rooms as in the past with a humid atmosphere, or to go to the consumer forum for not attending the complaints. Its now up to you to suggest what to do because now I am fed up with complaining to the local service centers as they have started ignoring the calls of me. Thanking you, With regards Ram Mohan Goel Humayunpur North GORAKHPUR Mobile No. [protected], [protected]