Croma Refrigerator — Hopeless & Pathetic Service

Address:

Pune, Maharashtra

Bought a Croma branded refrigerator 2 years +, called toll free number for paid service, took more than 10 mins & person assured action in 2 working days. When they can sell on Sunday why they cannot service on Sundays. Service man calls, says will visit after calling on Day 2, nobody bothers to call till late evening, when call back service man says not possible to come today & did not matter to inform. Gives number of his senior, call not taken by the senior, toll free number keeps on hold for 10 mins, does not share supervisors number & when I insist, another 10 mins on hold & disconnection. Day 3 service person called, in a meeting did nit take call, when call back after 30 mins no answer. supervisor takes call around 11 am says the serviceman will call back, does not happen even after 3 follow up during the day. At last service man calls back around 3.15 says will come around 8 pm will inform before coming but does not happen.
So imagine a household in peak summer without refrigerator for 4 days.

Request all Not to Buy Croma Branded products. Better to stick with big boys of consumer durables. People have moved to 6 hours service & Croma does not think its required for 4 days or more.
If they have good shopping experience service is surely nightmare.