LG Electronic India Ltd — very poor response of service centre and customer care

Address:

Chennai, Tamil Nadu

i am j.shiva kalyan varma from chennai working in Indian Navy. I had purchased an window ac about 2 and half years or three years back. one month back,when we used to switch on the AC the whole power of the house used to get dropped and the AC was not to able to switch on its compressor. for the same i hav called LG Customer care and made a complaint and obtained a complaint no(RNA[protected] and they said that i will get a call from nearest service centre in 24 hours and they will fix an appointment.but it didnt happened for next 4 days. so, i again called LG Customer care and inquired about it. They said they will make my complaint as o[censored]rgent nature. but after two days only technician from service center visited and checked the AC. He said there is no problem in AC,it is the problem of house wiring. called an electrician in front of him and he declared that there is no problem in wiring. then the technician said it is the problem of compressor and the AC need to be serviced. for that he said AC will be taken to service centre. they hav charged me Rs. 300 for transport and Rs. 350 for servicing. After many calls they have brought my AC back and fitted the AC back. when i used to switch on the AC it sounded like a 10 year old AC. Again after 15 days the AC had the same problem. i have called the LG customer care again and booked a complaint for the same problem and the sound coming from AC vide my complaint no. RNA[protected]. Customer care promised me that they woudn't charge anything and senior technician will be visiting my place for check up. A technician has come and checked the AC. He said there is problem in compressor and has to be taken to service center. They took the AC on 28th Sep 2012. After 10 days am worried, why my AC is not being brought back. Started contacting service center and got to hear different problems each time. A lady calld Bhanu, who attends the calls started avoiding my calls and no response from them. Finally i managed to get the some senior's number called Mr. bhaskharan and asked him about my AC. first he said he will inquire about the problem and let me know. but slowly,he also started avoiding calls.

so, i dnt know where to complaint about those people and i dnt understand how to get my AC compressor which is having warranty. somebody please guide me. my Contact No. [protected], chennai. Such a worst experience of buying LG products and their service. very sorry to say,will neither buy an LG product nor recommend the same.