[Resolved]  Naaptol / Branded Advanced Led Cinema Projector With Remote — Refund for Defected Product and also unsatisfied with Quality and Performance

Address:

Bareilly, Uttar Pradesh

Hi,

Its regarding dissatisfaction of the product ( Branded Advanced LED Cinema Projector with Remote ) and seeking money back (Refund).
As discussed with Naaptol company representative through customer care .


I had booked a "Branded Advanced LED Cinema Projector with Remote" on 17-Apr-2013 from Naaptol online shopping ( Ref. Order # 6322004).

(The value of the product is 6999/-Rs. + Shipping charges 399/-Rs.)


The courier company delivered that product on 19-Apr-2013.


Having explained my requirement, the Naaptol customer care executive assure me that the projector quality is good and you will find it upto the mark on your requirements and 100% satisfaction.

As it is also mentioned in Naaptol own web page that " 100% Satisfaction and Guarantee ".

Then i booked and purchased the same product.

Within 15 Minutes I tried to start the projector 'ON' and I found that the projector is not working. After trying again & again the projector worked for few minutes only, but picture and sound clarity and quality was not good or unsatisfactory according to my requirement or as explained by customer care executive. Due to the connectivity of Projector with laptop the window & useful data of my laptop has corrupted and this is my big loss.


Due to wrong information from Naaptol company side about the features and quality of the product and due to the loss of my costly data, i am not satisfy with this product.

I don't want the replacement of product, because i can't bear again any loss of my costly Hardware ( Laptop/desktop/pan drive etc. ) and my important data too.


Now this projector is useless for me.


I had already complained through Naaptol customer care on the same day of delivery of product ( 19-Apr-2013 ) for full refund.

( The Complaint No. is 4436302.)

I had request for the same through e-mail to "[protected]@naaptol.com",

I had called him many times but he denied for Refund and told me "That within 48 hours our customer care representative will call you".

But i am still waiting for his response.

So please help me for full refund as soon as possible.




Thanks & Regards

Saurabh Gupta

Mob : [protected].

E-Mail : saurabh.gupte.[protected]@gmail.com