| Address: | Kolkata, West Bengal |
I, Rajesh Gupta (Mobile: [protected]) purchased one Sharp Inverter AC (Model: 1.1 Ton Split XP13LV) on[protected] from Sales Emporium Electro City, 87 Udayrajpur East, Madhyamgram, Kolkata – 700129 for installing the same at my new flat at Srijan Midlands, 83 Jessore Road, Kolkata - 700132. The product got delivered to the above mentioned address after couple of days but unfortunately the installation kit was not delivered on that day. Finally after couple of days the installation kit got delivered.
The dealer delivered a defective indoor unit which has the following problems:
1. PCB was missing in the indoor unit
2. Dealer could not give me the Serial Number of the indoor unit (which they must have)
3. A Remote control has been provided with my AC which is not for this model
4. Lot of scratches in the indoor unit (even the Logo, texts are faded out)
I have informed all these to the dealer but even I asked them to replace the indoor unit but they are not doing anything. After multiple requests Sharp installed the PCB but the other problems are still there.
How come a different remote is given with my A/C, how come the PCB was missing in the indoor unit, why the dealer is unable to provide me the serial number of the indoor unit, how come there are scratches in the indoor unit (Sharp logo and other texts are faded out). A BIG question... this proves that the dealer is a CHEATER, they took the money, delivered me a defective product and made me full. Now I am sure that the A/C sold to me is not at all a new product at all. Why should I use such a product which has so many problems? It is not possible for me also to spend time and money every day talking to different people and seeking for help. I have paid the full amount and I have every right to get a new sealed and genuine product.
Dealer should replace the indoor unit but they are seating on it and doing nothing. Was this information helpful? | 
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