| Address: Electropi.in Circuit Pulse Private Limited 109, 1st Floor, Spazedge Sohna Road, Sector-47, Gurugram, Gurgaon- 122018, Haryana, Email Support - support |
| Website: www.electropi.in |
+91-[protected]
[protected]@electropi.in
Order Details:
Invoice No.: INV/26-27/10533
Order ID: #124420
Order Date: 14/07/2026
Product: ACE 500gm SMD Solder Paste
Model: EPI4805
Amount Paid: ₹2, 653.94
Payment Method: UPI / Net Banking / Debit Card / Credit Card / Wallet / EMI
At the time of placing the order, the website did not clearly mention that the product would be shipped after such a long delay. I placed the order because I urgently needed the product.
After the order was placed, I discovered that the shipping date had been significantly delayed. I repeatedly contacted the company through phone calls and messages, but they either did not respond or failed to provide any satisfactory update.
Later, a representative from their team informed me over the phone on Friday that my order would definitely be shipped on Monday. I was also assured that if it was not shipped on Monday, they would process a full refund.
However, the order has still not been shipped, and no refund has been issued. The company has failed to honor its commitment, causing unnecessary delay, inconvenience, and financial loss.
I believe this amounts to unfair trade practice and deficiency in service. Customers should not be misled into placing orders when the seller is unable or unwilling to dispatch the product within a reasonable time or honor their own commitments.
Relief Sought:
Immediate refund of the full amount of ₹2, 653.94 to my original payment method.
Appropriate action against the seller for misleading customers, failing to deliver orders, and not honoring refund commitments.
Investigation into the company's business practices so that other consumers do not face similar issues. If repeated violations are found, appropriate regulatory action should be taken against the website.
I request the Consumer Commission/Consumer Helpline to intervene and direct the seller to process my refund at the earliest and take suitable action as per the Consumer Protection Act.
Was this information helpful?
Post your Comment