Electropi.in — Subject: Refund Not Received for Undelivered Order Immediate Resolution Requested

Address: Visakhapatnam

Ref: Order ID: 116402
Date Ordered: 27/06/2026
Dear Team,
I placed a prepaid order with Electropi.in approximately two months ago and made the full payment at the time of ordering.

Initially, the order status on your website showed that the material had been shipped and later showed as delivered. However, I have not received the material.

I contacted your company several times through phone and email. After repeated follow-ups, I was informed that the material had not been delivered and that the amount would be refunded within one week. I waited for two weeks, but the refund was not received.

I contacted your team again and was subsequently informed that the refund had been initiated. A screenshot of the refund initiation was also sent to me, and I was informed that the amount would be credited within 7–10 working days. I waited for the stated period, but the refund has still not been credited to my account.

When I contacted you again, I was informed that there was a technical issue and I was asked to provide my bank account details. I declined to provide unnecessary bank details and requested that the refund be made through the original payment method/UPI-linked account.

Despite repeated follow-ups and assurances from your team, I have neither received the material nor received my refund.

I therefore request you to:

Process the complete refund immediately.
Provide the refund transaction/reference number and date of processing.
Confirm the expected date on which the amount will be credited.

This matter has already been pending for approximately two months, despite repeated assurances. I request you to resolve the issue immediately. If the refund is not processed without further delay, I will be compelled to escalate the matter through the appropriate consumer grievance and payment dispute authorities.

I request a prompt resolution.