Elica Chimney — Elica Service Failure Waiting for Resolution for Months

I strongly advise others to think twice before purchasing products from Elica. My experience with their chimney and customer support has been extremely disappointing.

I purchased the Elica BLDC chimney, and since the very first day it has not been functioning properly. Despite raising multiple service requests, the issue remains unresolved. The technical support experience has been frustrating, with repeated follow-ups but no proper solution.

Instead of receiving effective support, I have spent months chasing service tickets without any meaningful resolution. For a brand that claims quality and service, this level of after-sales support is unacceptable.

For transparency, I am listing all the service request numbers raised for the same issue so others can understand the situation and how it has been handled:

Chimney Not Working – Repeated Unresolved Service Requests
TNE[protected]
TNE[protected]
TNE[protected]
TNE[protected]
TNE[protected]
TNE[protected]
TNE[protected]

I hope Elica takes this seriously and resolves the issue instead of leaving customers to deal with ongoing problems and poor support.