Elica India Complaints & Reviews

My kitchen cooktop valves are not working
Need sevice

Kitchen cooktop need service..

I had raised a complaint about defect in Burner but there is no follow up action.

I had purchased 4 Burner Gas Stove on[protected]. There was problem with knob at the back. I had to get it changed as J I had to use it in my kitchen at Bengalore. Then I had to call service engineers from Elica twice, one on[protected]band again on[protected]. They could not repair it and said as it is a manufacturing defect and cannot be repaired.
My father visited me recently and noted that it is risky to work with it as the flame was coming with sound as can be seen in the attached video.
I filed complaint and I was assured that it will be replaced. But the number of the officer is not working. I suspect it is some fraud call.
Elica India Complaint Status Upd ate [ID: 3389272]

The cooktop burner is turning off when trying to lower the flame and also making sound when switching it on

Burners have gap in parts and give sound while working. Fire may breakout in the kitchen. I purchased it from Punjabi Bagh, Delhi and gifted to my son in Bengaluru. adress
Mr.Anuj Gupta
X-001, Tower-1 Adarsh Gulmohar,
Adarsh Palm Retreat,
Near RMZ Ecoworld,
Deverabeesnahalli,
BENGALURU – 560103
His moble no. [protected]
My Mobile No. 011-[protected]

We purchased Elica Burner from Punjabi Bagh, Delhi. We gifted to our son. in Bengaluru. He had problem with back pipe and got it changed privately as he was to start his Kitchen in new house.
He noced burners giving sound while working . He called Elica people who could not repair the defect and told him that it was a manufacturing defect and cannot be repaired.
when we visited him recently we found that it was risky to work with and some fire may break out suddenly.
I am attaching video of the working burners. If it is a manufacturing defect the burners my be repaired by grinding or changed for safe working.

I had my gas valves faulty. I complained a number of times but nobody is attending my complaints. Its been more than weeks. Service center is just saying technician will visit but till now I didn't get any solution. Please let me know if elica can solve my problem.

Its my worst experience with elica and I'll not buy any product of elica from now.

I purchased elica vetro glass top 4 burner gas stow on 17/06/2020 at amezon online. My order num[protected].from last 2 months in this stow in 4 burnurs one burner is not working properly that is the big burner in all but that is very low now so resolve my problum as soon as posible.

My addtess
B. Sowmya
Door num 13/3/1335,
Near sachivalayam
Balaji nagar,
Nellore.
524001.
Phone number [protected]
Mail id :[protected]@gmail.com

This is in reference to my complaint.
CRM ID - WP_2938231.
There was a burner replacement under warranty for my built in Whirlpool hobb
No response is being given from the dealer or technician.They have already charged me the installation fee a month back and now are not even picking up my phone.

Kindly resolve the issue as soon as possible.

Regards

I purchased elica vetro glass top 4 burner gas stow on 17/06/2020 at amezon online. My order num[protected].from last 2 months in this stow in 4 burnurs one burner is not working properly so resolve my problum as soon as posible.

Elica hob do flexi Fb Mcx 4b 70 swirl

I bought an ELICA chimney an year ago it has got no complaints till now and working well.. I have asked for deep cleaning service and the service agent has done and went.. from the next day onwards it has got an issue with chimney shutter doors and it's not opening now but suction is working.. i have been registering a complaint on this since many days they had the motor for shutters doors has to be replaced but no one has come back again to resolve it .. 5 days back i again raised a complaint but no one has visited till now.. your service and response to customers is very bad dint expect this from you.. i need to raise a complaint on this with your senior manager or some higher official pls help me how to reach them and raise a complaint

So, I called elica customer service for kitchen hood cleaning. A lady from the service side asked me to purchase AMC which I had no idea about. She gave me details about amc, and she told me that it is available at your location. So I purchased it from their site on 24 December. So I waited for a few days hoping that I would get service, but I didn't get a call from Elica. After a few days, a technician called me and told me that you won't...

I have placed a burner issue request with Elica team. Initially a technician came, got his service fees from us and left stating that the burners are going to get replaced. Now its been 15 days almost but i am getting no response from technician as well as customer service agents. I again called 2-3 days back and one CC Agent informed that product has been dispatched on 26th december, now again I called n Some Vishakha, another CC agent told me that she doesnt have any information. She didnt even listened to full issue. She was least bothered about anything on call. I have a patient at home who needs home cooked food but I am not able to cook anything on it. Nobody starting from CC agents to technicians like Shariq, Shubham and then Stock holder Deepak has any information about the issue. Kindly check the status of the complaint and revert ASAP.

Harshita
Registered phone no [protected]

Chimney is not working properly

We purchased this product on March 16th 2021 (Frist big mistake) for our new home and installed it in August and strated using it from September.

It's been 1 year since we are using it from installation and almost I have spent 7-8k for service (big scam from Elica). This is one of the worst hob i have ever used. Burners have so many issues (listed below each issue one by one). We have made a wrong decision in buying this hob...

I brought elica 694 CT Vetro 2J(TKN Crown DT Series) on[protected] from Vedic Electronics Nizampet Hyderabad, initially 6 months it was working perfectly fine than the burners started creating issues. after 15 min of cooking the stove got very heat, I lodged the first complaint on 2nd September 2022..in next 2-3 days technician (Mr Raju (+91 [protected] along with Mr Kiran) visited and checked and closed the ticket without resolving the issue....

I have purchased Elica Hob (4 burner) from Vijay Sales Faridabad. I am continuously facing issue of Auto Ignition not working. Already logged complaint 5-6 times with Elica Service Center. Each time technician visits, does something and goes. The problem re-occurs within couple of day to 1 week.
Repeated requests to customer care to send Sr. Technician or atleast say I made a mistake of buying an un-reliable product.
No satisfactory response

Hi Team,

My OTG bought in 2019 is not working and i need a visit from engineer to fix it. Please arrange it asap