Employee's Providents Fund Organisation [EPFO] — EPFO Website Malfunction during Aadhar Login

I want to link my Aadhar card number with EPFO, but my problem is, I cannot login due to the following reasons:

1) My mobile number registered in EPFO is completely lost forever,
2) My password is also lost.

Therefore it is impossible for me to login through the above two methods.

There is an alternative option for login using Aadhar card number.

However, I am unable to login using the Aadhar card method because the website malfunctions in the last stage of the procedure.

Here's what exactly happens

1) I click the lost password link.
2) Then I provide the UAN number, name, date of birth.
3) Next, I provide the Aadhar number and solve a captcha code
4) Finally, I am asked to verify the aadhar card number once again.

Here's when the problem begins.

As soon as I enter the Aadhar card number for the second time, the page refreshes and takes me back to the previous page and asks me to enter the Aadhar card number and the captcha code once again...and this goes on and on and on and on ...forever.

I am not able to proceed any further after this stage.

I sent an email explaining the above problem to the EPFO office but received no replies so far

I tried the website's GRIEVANCE PAGE, but it is o[censored]se because it asks my mobile number for an OTP, and I have lost my mobile number so cannot proceed through this step.

Please help!

Sincerely yours
Lavina S. Majumdar