Employee's Providents Fund Organisation [EPFO] — incorrect rejection of claim

Address:

ACCT GROUP 181-503-18104, 341, Bhavishya Nidhi Bhawan Bandra (East), Mumbai 400051 Maharashtra

I had submitted an online pf advance claim on epfo portal for house purchase, which got rejected with the reason :

1) claim rejected - advance not admissible
2) insufficient service

I have more than 10 years of service history with 1 year in current employer and 9 years in previous employer, so the reson for rejection is incorrect

I have raised a grievance on epfo portal as well (Baniv/e/2020/28457) and tried to contact bandra pf office (Ph: [protected]), without any response.

Desirable solution:
Ask the epfo to correct the service history details in their system so that the claim is not rejected