Employee's Providents Fund Organisation [EPFO] — pf transfer out cheque encashed by kr puram office, but passbook hasn't been updated

Address:

Bangalore, Karnataka

It has been two years since i initiated pf transfer from my previous employer to current employer. Waited patiently for so long after multiple calls/emails to pf office.

Raised an rti and found out that cheque has been encashed by kr puram office but still passbook hasn't been updated.

Raised rti twice, first appeal twice still my pf passbook isn't updated.

All the necessary documents/ attachments/ details/ cheque# with date etc.. Is provided to pf office.

Officials have been bouncing the case between different pf offices.

Is this how government officials help the citizens?

Need a solution asap.